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The Mayor's Big Bus Chat

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This page relates to an engagement that took place between 11th July to 18th September 2022, please note contributions to this engagement are now closed.

You can view a summary of the feedback in the headline report and the 'you said, we will' report below:

Due to the scale of this engagement there are three outcome reports. To view the outcome report of this engagement, please download from the 'Outcome Report' section of this webpage (to the right hand side if viewing on a computer, and below if viewing on a mobile) or follow the links below:

As part of The Mayor's Big Bus Chat, we held a number of Tell Tracy About Buses meetings. For more details about those meetings visit our Tell Tracy Your Voice Page.

Thank you to everyone who contacted us and shared their feedback. Some of the feedback we received needs support from bus companies and other departments to help fully answer, this is causing a delay to responding. Please be assured that if you have contacted us and have yet to hear a response, we haven't forgotten about you, and we will be responding as soon as we can.

The information below was presented during the public engagement.





We have big ambitions for buses in West Yorkshire and know that services don’t currently work well for everyone.  

We want your feedback on our latest plan for better buses. Have your views changed since the pandemic? What are your key priorities? 

We will be using your responses to feed into our ongoing bus improvement plan and ensure we are making changes that local communities want.  


Read The Mayor's Big Bus Chat brochure and FAQs



Do you need any information in a different language?

You can select your language at the top of the page

Możesz wybrać język u góry strony

ਤੁਸੀਂ ਪੰਨੇ ਦੇ ਸਿਖਰ 'ਤੇ ਆਪਣੀ ਭਾਸ਼ਾ ਚੁਣ ਸਕਦੇ ਹੋ

يمكنك اختيار لغتك أعلى الصفحة

آپ صفحے کے اوپری حصے سے اپنی زبان منتخب کر سکتے ہيں

Požadovaný jazyk je možné vybrať v hornej časti stránky




About the Bus Service Improvement Plan (BSIP)

We published our Bus Service Improvement Plan (BSIP) in October 2021, and in April 2022 we were notified that we had received an indicative £70m in funding to support activities including reducing fares and consulting on new routes to be introduced. Find out more about our plan by reading The Mayor's Big Bus chat Brochure.

Our Key themes for better buses are:

  • A safe and inclusive bus system - meaning we want to get the basics right by ensuring all our buses and supporting services are accessible by all and suited to different people's needs. This includes designing the bus service for more than just the urban commuter and doing our best to make sure everyone - particularly women, girls and other vulnerable groups - feels safe when using the bus.
  • Better connected communities - we want to make sure buses serve all our region's cities, towns and villages to ensure that people living in them have fair reliable access to all the employment, education and leisure opportunities our region has to offer. This means extended services throughout the day, better frequencies and regularity of service, as well as new models like 'Park and Rides' and 'FlexiBus' services to suit different travel needs.
  • Decarbonisation and integrated and sustainable travel - as part of our region's response to the Climate Emergency, we are committed to reducing dependence on private car use and achieving a net-zero carbon economy by 2038. To support this, buses must also be better integrated as part of a multimodal public transport offer so that alongside rail travel, cycling and walking, passengers are able to make sustainable journeys from door to door.

 As well as the key themes, the actions we aim to deliver through the BSIP include:

  • An enhanced, fully inclusive and more cohesive bus network - which takes people where they need to go, when they need to go
  • Clear and simple fare - to make paying for bus travel more affordable, easier, convenient and flexible
  • Improved, more inclusive customer service and support - so passengers have the tools to travel with confidence and help they need if their journey does not go to plan
  • Priority for buses on our road - so journeys by bus are quicker, with less time spent stuck in traffic, and are a viable alternative to the private car

  • More green and better vehicles - to improve the onboard experience and make bus the sustainable choice for travel in West Yorkshire


More information about our BSIP can be found here - Bus Service Improvement Plan information



How can you help?

Having set the foundations for our bus plan, we want your views on how these plans and ideas reflect your ambitions for bus services. We need the opinions of bus users and potential new bus users to make sure any plans we have around buses are fit for purpose and reflect your ideals.

This is just the start – we hope this initial bus conversation will be able to guide the Combined Authority, but we want this to be the start of many bus conversations.


This engagement opportunity is open from 11th July 2022 until 18th September 2022.


If you want to stay up to date about any future bus conversations we have, register to Your Voice to be one of the first to hear about it!


Come and speak to the Your Voice Team

Throughout the Mayor's Big Bus Chat we will be holding drop-in events where you can come and speak to the Your Voice Team.

Take at look at the list below to find your nearest event.

AreaAddressDateTime
Keighley Bus StationBow Street, Keighley, BD21 3PBThursday 21 July2pm - 5pm
Dewsbury Bus Station

Aldams Road, Dewsbury. WF12 8AR

Wednesday 27 July10:30am - 1:30pm
Leeds Rail StationNew Street, Leeds, LS1 4DYTuesday 2nd August7am - 9:30am
Hebden Bridge Town Hall


St. George's Street, Hebden Bridge, HX7 7BY

Thursday 4 August10:30am - 1:30pm
White Rose Shopping CentreDewsbury Road, Leeds, LS11 8LUSaturday 6 August11am - 2pm
Wakefield Bus StationUnion Street, Wakefield, WF1 3AQFriday 12 August8am - 11am
Bradford InterchangeBridge Street, Bradford, BD1 1GYTuesday 16 August10:30am - 1:30pm
Huddersfield Bus Station

Upperhead Row, Huddersfield, HD1 2JN

Thursday 18 August10am - 1pm
The Piece Hall HalifaxBlackledge, Halifax,
HX1 1RE		Tuesday 23 August10am - 2pm
Pontefract Bus StationHorsefair, Pontefract, WF8 1EZWednesday 24 August10:30am - 1:30pm
Heckmondwike Bus HubHeckmondwike, WF16 0HRFriday 26 August3pm - 5pm
Castleford Bus StationAlbion Street, Castleford, WF10 1EGMonday 5 September10:30am - 1:30pm
Leeds Bus StationYork Street, Leeds, LS2 7HUTuesday 6 September10:30am - 1:30pm


We also hosted two online webinars (24th and 30th August at 6pm) for those that were unable to attend a drop in. 

Recordings of the sessions can be found here: 24th August webinar recording and 30th August subtitled webinar recording.




Need any extra support?

If you need any extra support to access any of the information on this topic, or want to share your views by email, telephone or in writing, please find the details below:

Email

yourvoice@westyorks-ca.gov.uk

Telephone

0113 2457676 (MetroLine)

In writing 

Freepost CONSULTATION TEAM (WYCA)

(no stamp is required)





This page relates to an engagement that took place between 11th July to 18th September 2022, please note contributions to this engagement are now closed.

You can view a summary of the feedback in the headline report and the 'you said, we will' report below:

Due to the scale of this engagement there are three outcome reports. To view the outcome report of this engagement, please download from the 'Outcome Report' section of this webpage (to the right hand side if viewing on a computer, and below if viewing on a mobile) or follow the links below:

As part of The Mayor's Big Bus Chat, we held a number of Tell Tracy About Buses meetings. For more details about those meetings visit our Tell Tracy Your Voice Page.

Thank you to everyone who contacted us and shared their feedback. Some of the feedback we received needs support from bus companies and other departments to help fully answer, this is causing a delay to responding. Please be assured that if you have contacted us and have yet to hear a response, we haven't forgotten about you, and we will be responding as soon as we can.

The information below was presented during the public engagement.





We have big ambitions for buses in West Yorkshire and know that services don’t currently work well for everyone.  

We want your feedback on our latest plan for better buses. Have your views changed since the pandemic? What are your key priorities? 

We will be using your responses to feed into our ongoing bus improvement plan and ensure we are making changes that local communities want.  


Read The Mayor's Big Bus Chat brochure and FAQs



Do you need any information in a different language?

You can select your language at the top of the page

Możesz wybrać język u góry strony

ਤੁਸੀਂ ਪੰਨੇ ਦੇ ਸਿਖਰ 'ਤੇ ਆਪਣੀ ਭਾਸ਼ਾ ਚੁਣ ਸਕਦੇ ਹੋ

يمكنك اختيار لغتك أعلى الصفحة

آپ صفحے کے اوپری حصے سے اپنی زبان منتخب کر سکتے ہيں

Požadovaný jazyk je možné vybrať v hornej časti stránky




About the Bus Service Improvement Plan (BSIP)

We published our Bus Service Improvement Plan (BSIP) in October 2021, and in April 2022 we were notified that we had received an indicative £70m in funding to support activities including reducing fares and consulting on new routes to be introduced. Find out more about our plan by reading The Mayor's Big Bus chat Brochure.

Our Key themes for better buses are:

  • A safe and inclusive bus system - meaning we want to get the basics right by ensuring all our buses and supporting services are accessible by all and suited to different people's needs. This includes designing the bus service for more than just the urban commuter and doing our best to make sure everyone - particularly women, girls and other vulnerable groups - feels safe when using the bus.
  • Better connected communities - we want to make sure buses serve all our region's cities, towns and villages to ensure that people living in them have fair reliable access to all the employment, education and leisure opportunities our region has to offer. This means extended services throughout the day, better frequencies and regularity of service, as well as new models like 'Park and Rides' and 'FlexiBus' services to suit different travel needs.
  • Decarbonisation and integrated and sustainable travel - as part of our region's response to the Climate Emergency, we are committed to reducing dependence on private car use and achieving a net-zero carbon economy by 2038. To support this, buses must also be better integrated as part of a multimodal public transport offer so that alongside rail travel, cycling and walking, passengers are able to make sustainable journeys from door to door.

 As well as the key themes, the actions we aim to deliver through the BSIP include:

  • An enhanced, fully inclusive and more cohesive bus network - which takes people where they need to go, when they need to go
  • Clear and simple fare - to make paying for bus travel more affordable, easier, convenient and flexible
  • Improved, more inclusive customer service and support - so passengers have the tools to travel with confidence and help they need if their journey does not go to plan
  • Priority for buses on our road - so journeys by bus are quicker, with less time spent stuck in traffic, and are a viable alternative to the private car

  • More green and better vehicles - to improve the onboard experience and make bus the sustainable choice for travel in West Yorkshire


More information about our BSIP can be found here - Bus Service Improvement Plan information



How can you help?

Having set the foundations for our bus plan, we want your views on how these plans and ideas reflect your ambitions for bus services. We need the opinions of bus users and potential new bus users to make sure any plans we have around buses are fit for purpose and reflect your ideals.

This is just the start – we hope this initial bus conversation will be able to guide the Combined Authority, but we want this to be the start of many bus conversations.


This engagement opportunity is open from 11th July 2022 until 18th September 2022.


If you want to stay up to date about any future bus conversations we have, register to Your Voice to be one of the first to hear about it!


Come and speak to the Your Voice Team

Throughout the Mayor's Big Bus Chat we will be holding drop-in events where you can come and speak to the Your Voice Team.

Take at look at the list below to find your nearest event.

AreaAddressDateTime
Keighley Bus StationBow Street, Keighley, BD21 3PBThursday 21 July2pm - 5pm
Dewsbury Bus Station

Aldams Road, Dewsbury. WF12 8AR

Wednesday 27 July10:30am - 1:30pm
Leeds Rail StationNew Street, Leeds, LS1 4DYTuesday 2nd August7am - 9:30am
Hebden Bridge Town Hall


St. George's Street, Hebden Bridge, HX7 7BY

Thursday 4 August10:30am - 1:30pm
White Rose Shopping CentreDewsbury Road, Leeds, LS11 8LUSaturday 6 August11am - 2pm
Wakefield Bus StationUnion Street, Wakefield, WF1 3AQFriday 12 August8am - 11am
Bradford InterchangeBridge Street, Bradford, BD1 1GYTuesday 16 August10:30am - 1:30pm
Huddersfield Bus Station

Upperhead Row, Huddersfield, HD1 2JN

Thursday 18 August10am - 1pm
The Piece Hall HalifaxBlackledge, Halifax,
HX1 1RE		Tuesday 23 August10am - 2pm
Pontefract Bus StationHorsefair, Pontefract, WF8 1EZWednesday 24 August10:30am - 1:30pm
Heckmondwike Bus HubHeckmondwike, WF16 0HRFriday 26 August3pm - 5pm
Castleford Bus StationAlbion Street, Castleford, WF10 1EGMonday 5 September10:30am - 1:30pm
Leeds Bus StationYork Street, Leeds, LS2 7HUTuesday 6 September10:30am - 1:30pm


We also hosted two online webinars (24th and 30th August at 6pm) for those that were unable to attend a drop in. 

Recordings of the sessions can be found here: 24th August webinar recording and 30th August subtitled webinar recording.




Need any extra support?

If you need any extra support to access any of the information on this topic, or want to share your views by email, telephone or in writing, please find the details below:

Email

yourvoice@westyorks-ca.gov.uk

Telephone

0113 2457676 (MetroLine)

In writing 

Freepost CONSULTATION TEAM (WYCA)

(no stamp is required)





Have a story about your bus trips? Let us know!

We want to hear from you if you have used the bus in West Yorkshire and have a story to share. Whether you want to share ways someone went above and beyond, share how your local commute went, or just want to share something you noticed on buses - we want to know!

These stories will help to build a picture about how people use our buses and what we can do to improve.

Please note, your username will be shown with your comment. If you share personal information or comments that are seen as abusive or harassment we will not share your story publicly but it will still be used in the analysis.

Thank you for sharing your story with us.
CLOSED: This discussion has concluded.
  • Share Cuts to services on Facebook Share Cuts to services on Twitter Share Cuts to services on Linkedin Email Cuts to services link

    Cuts to services

    by Janet Sou, about 2 years ago
    From October the bus service from Ilkly to Otley will be cut from four an hour to 1 hour. The hourly bus is slow and stops at 4:30 pm. To go to Otley I will have to risk my life on a bicycle on the busy main road or take the car out.

    I’m trying to be green but public transport makes this difficult.
    On a different matter I find the “bustimes.org” app very useful to see when buses are running and due.
  • Share The struggles of buses where I live on Facebook Share The struggles of buses where I live on Twitter Share The struggles of buses where I live on Linkedin Email The struggles of buses where I live link

    The struggles of buses where I live

    by ukheather, about 2 years ago

    I live in an area where there is 1 bus an hour and only 2 buses in total, the other doesn't go to the same place so you have 1 bus an hour that is never on time and often doesn't turn up!


    I am chronically ill and disabled and I struggle to walk and stand.

    I barely can use the buses anymore due to the dreadful buses here.

    If you have a medical appointment and get the bus, you can't get the nearest bus to the time, you need to get one an hour EARLIER because the buses are... Continue reading

  • Share A bus stop without a raised kerb on Facebook Share A bus stop without a raised kerb on Twitter Share A bus stop without a raised kerb on Linkedin Email A bus stop without a raised kerb link

    A bus stop without a raised kerb

    by Bususer49, about 2 years ago

    It’s in Halifax, the first one on Claremount Road as you turn off Boothtown Road. It’s in front of a row of terraced houses (HX3 6N-), and almost opposite Stepping Stones day nursery. There's no raised kerb, making it difficult to step on or off a bus. Also there’s no bus box painted on the road to keep the stop clear of parked vehicles, which means that more often than not the bus goes a long way past the stop to find somewhere to pull in then I have further to walk home. I've asked Calderdale’s Highways Dept about this... Continue reading

  • Share Cancellations all round on Facebook Share Cancellations all round on Twitter Share Cancellations all round on Linkedin Email Cancellations all round link

    Cancellations all round

    by Commuter47, about 2 years ago

    I’ve already completed the survey, but once again, our for the number 2 in Roundhay. 8.43 cancelled. Cross the road for the 12. 8.02 cancelled. I can’t wait for the next bus. I’ve a meeting at 9 and, once I get to Leeds, I’ve a long walk to my office. So fed up of it.

  • Share Useless ‘live’ tracker strikes again on Facebook Share Useless ‘live’ tracker strikes again on Twitter Share Useless ‘live’ tracker strikes again on Linkedin Email Useless ‘live’ tracker strikes again link

    Useless ‘live’ tracker strikes again

    by Chomsky, over 2 years ago
    Just got screwed over once again by the absolute waste of time and money that is the ‘live’ tracker. Waiting for the 549 (Brighouse to Halifax): I watched the tracker count down from 5 minutes to ‘due’….no bus. I waited 10 minutes past ‘due’….no bus, and it has now disappeared entirely from the tracker. The next bus was (allegedly) due in 22 minutes, so with the original bus apparently having skipped, I set off home to wait in the meantime, 12 minutes after the apparently invisible bus had been and gone according to the tracker. AND THE 549 DROVE PAST... Continue reading
  • Share Supposedly ‘live’ tracker is meaningless on Facebook Share Supposedly ‘live’ tracker is meaningless on Twitter Share Supposedly ‘live’ tracker is meaningless on Linkedin Email Supposedly ‘live’ tracker is meaningless link

    Supposedly ‘live’ tracker is meaningless

    by Chomsky, over 2 years ago
    About half the time, the allegedly ‘live’ tracker for First buses, available on the app and on bus stop screens, actually represents nothing. Countless times I have watched it count down from 15 or 10 minutes, all the way to ‘Due’, only for no bus to turn up. ‘Due’ stays there on the screen for five minutes or so, but no bus comes. Half an hour goes by, no bus comes.

    Tell me, what use is this feature when it is connected to nothing in reality? What purpose does it serve? How am I to know, as I stand waiting... Continue reading

  • Share The X33 White Rose Express on Facebook Share The X33 White Rose Express on Twitter Share The X33 White Rose Express on Linkedin Email The X33 White Rose Express link

    The X33 White Rose Express

    by WhiteRoseExpressX33, over 2 years ago

    Once upon a time, there was a regular daily legendary limited stop bus service that ran from Bradford to Sheffield called the X33 White Rose Express via the m606, Cleckheaton, Spen Baths, Hecky, Dewsbury, the Ossett Bypass, Wakefield, Barnsley to Sheffield. It was an extremely well used service, and ran seven days a week hourly from early morning until late at night. It used to be operated by several companies, including Yorkshire Traction, First Bradford and Arriva. Then one day, First Bradford decided to cancel most of their longer distance journeys, and likewise Yorkshire Traction, so they handed over the... Continue reading

  • Share Netherthong Woes on Facebook Share Netherthong Woes on Twitter Share Netherthong Woes on Linkedin Email Netherthong Woes link

    Netherthong Woes

    by busstopped, over 2 years ago
    Need to be in Netherthong for 7.30am on Saturday morning. First 308 leaves Huddersfield Bus Station at 8.20am. I could walk up from Woodhead Road from the 6.30 am departure from Huddersfield Bus Station but would be hanging around for about 30 minutes in Netherthong. Car it is then. The moral of this story is that the lack of an early morning 308 bus bus means there is no return journey on a later service putting that service at risk as well
  • Share Service frequency on Facebook Share Service frequency on Twitter Share Service frequency on Linkedin Email Service frequency link

    Service frequency

    by busstopped, over 2 years ago

    The service from Bradford to Huddersfield in the evenings is very poor. It goes from a 15 minute X63 service during the day and ends with an hourly frequency 363. On Saturday 30th the 17.57 service was cancelled meaning there was no bus between 17.22 and 18.32 a gap of 70 minutes. With the Bradford to Huddersfield train service now reduced to an unusable 2 hourly frequency, public transport remains a very poor alternative to the car

  • Share Need better services for Meanwood on Facebook Share Need better services for Meanwood on Twitter Share Need better services for Meanwood on Linkedin Email Need better services for Meanwood link

    Need better services for Meanwood

    by Covertcomplicity, over 2 years ago
    The number 7 bus from Meanwood to the city centre is now simply not frequent enough and it is a major issue affecting many residents. The service needs restoring to every 10-15 minutes please.