Go Back

Questions & Answers

If you have any questions about the consultation or project, let us know below.

Please note, your user name and question will be visible to others, so please don't include any personal details.

loader image
Forgot password?
Didn't receive confirmation?
Register Now
Seems like you are already registered, please provide the password. Forgot your password? Create a new one now.
  • Share Does the bus reform mean there would be more services ru ning through south elmsall to pontefract & a service to barnsley. Would there be more bus companies running too on Facebook Share Does the bus reform mean there would be more services ru ning through south elmsall to pontefract & a service to barnsley. Would there be more bus companies running too on Twitter Share Does the bus reform mean there would be more services ru ning through south elmsall to pontefract & a service to barnsley. Would there be more bus companies running too on Linkedin Email Does the bus reform mean there would be more services ru ning through south elmsall to pontefract & a service to barnsley. Would there be more bus companies running too link

    Does the bus reform mean there would be more services ru ning through south elmsall to pontefract & a service to barnsley. Would there be more bus companies running too

    Joanne costello asked 12 months ago
    Thank you for your question on the bus network. 

    Both the Enhanced Partnership Plus and Proposed Franchising Scheme have been modelled on the existing network and there are no significant initial changes planned for the network.

    If the Proposed Franchising Scheme is taken forward it would give the Combined Authority more control over the setting of routes and services which could create opportunities for altering the bus network to better suit customer needs.

    If the Enhanced Partnership Plus is taken forward, operators have proposed a Network Management Group to better understand issues across the network and to make more collective network decisions.
  • Share Where can we get the financial report of bus companies? I am thinking the control mechanism of reasonable profit of bus companies is important. It is because bus companies need to operate with profit, otherwise they will withdraw or cannot pay the salaries to the bus drivers. I think we should have two ways of thinking. First, how to reduce all the waste, such as empty bus; second, how to increase their income, but not from the passengers. on Facebook Share Where can we get the financial report of bus companies? I am thinking the control mechanism of reasonable profit of bus companies is important. It is because bus companies need to operate with profit, otherwise they will withdraw or cannot pay the salaries to the bus drivers. I think we should have two ways of thinking. First, how to reduce all the waste, such as empty bus; second, how to increase their income, but not from the passengers. on Twitter Share Where can we get the financial report of bus companies? I am thinking the control mechanism of reasonable profit of bus companies is important. It is because bus companies need to operate with profit, otherwise they will withdraw or cannot pay the salaries to the bus drivers. I think we should have two ways of thinking. First, how to reduce all the waste, such as empty bus; second, how to increase their income, but not from the passengers. on Linkedin Email Where can we get the financial report of bus companies? I am thinking the control mechanism of reasonable profit of bus companies is important. It is because bus companies need to operate with profit, otherwise they will withdraw or cannot pay the salaries to the bus drivers. I think we should have two ways of thinking. First, how to reduce all the waste, such as empty bus; second, how to increase their income, but not from the passengers. link

    Where can we get the financial report of bus companies? I am thinking the control mechanism of reasonable profit of bus companies is important. It is because bus companies need to operate with profit, otherwise they will withdraw or cannot pay the salaries to the bus drivers. I think we should have two ways of thinking. First, how to reduce all the waste, such as empty bus; second, how to increase their income, but not from the passengers.

    Daniel S asked 12 months ago
    Thank you for your question about financial reports of bus companies. Buses in West Yorkshire are mainly run by private operators, and therefore they have responsibilities like other companies around financial reporting in line with the Companies Act 2006. For any further information on financial reports of any individual bus operator we would advise you to contact them directly. These reports do not form part of the Bus Reform Assessment, but the results of modelling for the Bus Reform Assessment take into account specific information provided to us through a data request to bus companies.  

    Please note that the Bus Reform Consultation closed on 7 January for formal responses, however we are happy to respond to questions and comments.
  • Share What is being do to improve the reliability of of day time buses and specifically how cancelled buses are communicated. This is an issue in suburban areas with people stranded when a couple of buses do not show. on Facebook Share What is being do to improve the reliability of of day time buses and specifically how cancelled buses are communicated. This is an issue in suburban areas with people stranded when a couple of buses do not show. on Twitter Share What is being do to improve the reliability of of day time buses and specifically how cancelled buses are communicated. This is an issue in suburban areas with people stranded when a couple of buses do not show. on Linkedin Email What is being do to improve the reliability of of day time buses and specifically how cancelled buses are communicated. This is an issue in suburban areas with people stranded when a couple of buses do not show. link

    What is being do to improve the reliability of of day time buses and specifically how cancelled buses are communicated. This is an issue in suburban areas with people stranded when a couple of buses do not show.

    Jude asked 12 months ago
    Hello. Thank you for your question on the reliability of buses and how cancellations are communicated. These issues are recognised in the Strategic Case as customer issues and experiences that need improving. Under both Bus Reform options, Enhanced Partnership Plus and Franchising, it is planned that there will be more streamlined customer service. Improving priority for buses on our roads (Bus Priority) is also identified within the Assessment as a key challenge to customers. It should be noted that Bus Reform is focussed primarily on governance, and that under any option we will have to continue to work with additional capital investment and policy levers to improve reliability across the network. More details outlining these challenges and how bus reform will address them can be found in the Strategic Case section of the Executive Summary. 

    Please note that the Bus Reform Consultation closed on 7 January for formal responses, however we are happy to respond to questions and comments.
  • Share Re the questions and information There are no spaces or places for respondents answers on Facebook Share Re the questions and information There are no spaces or places for respondents answers on Twitter Share Re the questions and information There are no spaces or places for respondents answers on Linkedin Email Re the questions and information There are no spaces or places for respondents answers link

    Re the questions and information There are no spaces or places for respondents answers

    Max McMurdo asked 12 months ago

    Hello, 

    You can respond to the questions via the online questionnaire by following this LINK

  • Share why is questionaire not downloading on Facebook Share why is questionaire not downloading on Twitter Share why is questionaire not downloading on Linkedin Email why is questionaire not downloading link

    why is questionaire not downloading

    Margery Deveaux asked 12 months ago

    We are sorry you are experiencing difficulty downloading the questionnaire. The online questionnaire should not require downloading, please use this LINK

  • Share We need a reliable service . The service we have now is appalling. I use the bus service every day for work . So many buses are cancelled last minute . I have to get a taxi on Sundays as buses don’t start early enough . Also bank holidays . Most people work weekends . And need a reliable service . Also we need drivers that are helpful and show some respect to passengers. Elderly are missing out as bus routes are being changed /cancelled on Facebook Share We need a reliable service . The service we have now is appalling. I use the bus service every day for work . So many buses are cancelled last minute . I have to get a taxi on Sundays as buses don’t start early enough . Also bank holidays . Most people work weekends . And need a reliable service . Also we need drivers that are helpful and show some respect to passengers. Elderly are missing out as bus routes are being changed /cancelled on Twitter Share We need a reliable service . The service we have now is appalling. I use the bus service every day for work . So many buses are cancelled last minute . I have to get a taxi on Sundays as buses don’t start early enough . Also bank holidays . Most people work weekends . And need a reliable service . Also we need drivers that are helpful and show some respect to passengers. Elderly are missing out as bus routes are being changed /cancelled on Linkedin Email We need a reliable service . The service we have now is appalling. I use the bus service every day for work . So many buses are cancelled last minute . I have to get a taxi on Sundays as buses don’t start early enough . Also bank holidays . Most people work weekends . And need a reliable service . Also we need drivers that are helpful and show some respect to passengers. Elderly are missing out as bus routes are being changed /cancelled link

    We need a reliable service . The service we have now is appalling. I use the bus service every day for work . So many buses are cancelled last minute . I have to get a taxi on Sundays as buses don’t start early enough . Also bank holidays . Most people work weekends . And need a reliable service . Also we need drivers that are helpful and show some respect to passengers. Elderly are missing out as bus routes are being changed /cancelled

    Debra Turner asked 12 months ago
    Hello, thank you for your comments of the reliability of services. Many of the issues you have raised are challenges acknowledged in the Strategic Case of the Bus Reform Assessment, recognising that inconsistency and reliability is one of the reasons why people may think bus reform is necessary.

    If you would like to have your say on how buses are run, we would encourage you to review our consultation material and complete one of the questionnaires. To provide any more general bus feedback, queries or complaints, you can contact Metro through their website or call MetroLine on 0113 245 7676. Alternatively, you can contact bus operators directly. Operator contact information can be found online here Bus Operators | Metro (wymetro.com) 
  • Share The bus stop round the corner to me as no time when bus is coming or how long to wait for one. It would be ideal if there was a time on it. on Facebook Share The bus stop round the corner to me as no time when bus is coming or how long to wait for one. It would be ideal if there was a time on it. on Twitter Share The bus stop round the corner to me as no time when bus is coming or how long to wait for one. It would be ideal if there was a time on it. on Linkedin Email The bus stop round the corner to me as no time when bus is coming or how long to wait for one. It would be ideal if there was a time on it. link

    The bus stop round the corner to me as no time when bus is coming or how long to wait for one. It would be ideal if there was a time on it.

    Naseem asked 12 months ago
    Hello, thank you for your question. This consultation is focused on the way bus are run regionwide, rather than capturing feedback about specific bus stop infrastructure. However, we recognise frustration with inconsistent service information and recognise this is one of the reasons why people may think bus reform is necessary. 

    If you would like to have your say on how buses are run, we would encourage you to review our consultation material and complete one of the questionnaires. To provide any more general bus feedback, queries or complaints, you can contact Metro through their website or call MetroLine on 0113 245 7676. Alternatively, you can contact bus operators directly. Operator contact information can be found online here Bus Operators | Metro (wymetro.com) 
  • Share So I'm not sure about other areas but when are buses going back to every 10 mins or a timetable suitable for needs in Bradford. For example buses every 10mins between peak times. Buses are getting so full. I get 576 from Bradford and it takes me 2 hours from rooley lane to Tesco's Great Horton and I could walk it in 45 mins. What can be done about this ?? And I'm sure I'm not the only person on Facebook Share So I'm not sure about other areas but when are buses going back to every 10 mins or a timetable suitable for needs in Bradford. For example buses every 10mins between peak times. Buses are getting so full. I get 576 from Bradford and it takes me 2 hours from rooley lane to Tesco's Great Horton and I could walk it in 45 mins. What can be done about this ?? And I'm sure I'm not the only person on Twitter Share So I'm not sure about other areas but when are buses going back to every 10 mins or a timetable suitable for needs in Bradford. For example buses every 10mins between peak times. Buses are getting so full. I get 576 from Bradford and it takes me 2 hours from rooley lane to Tesco's Great Horton and I could walk it in 45 mins. What can be done about this ?? And I'm sure I'm not the only person on Linkedin Email So I'm not sure about other areas but when are buses going back to every 10 mins or a timetable suitable for needs in Bradford. For example buses every 10mins between peak times. Buses are getting so full. I get 576 from Bradford and it takes me 2 hours from rooley lane to Tesco's Great Horton and I could walk it in 45 mins. What can be done about this ?? And I'm sure I'm not the only person link

    So I'm not sure about other areas but when are buses going back to every 10 mins or a timetable suitable for needs in Bradford. For example buses every 10mins between peak times. Buses are getting so full. I get 576 from Bradford and it takes me 2 hours from rooley lane to Tesco's Great Horton and I could walk it in 45 mins. What can be done about this ?? And I'm sure I'm not the only person

    Eddie asked 12 months ago
    Hello, thank you for your question. This consultation is focused on the way bus are run regionwide, rather than capturing feedback about specific services or other operational issues. However, we recognise the need for a bus network that works better for customers in West Yorkshire and this is referenced in the Strategic Case of the Assessment for Bus Reform. 

    If you would like to have your say on how buses are run, we would encourage you to review our consultation material and complete one of the questionnaires. To provide any more general bus feedback, queries or complaints, you can contact Metro through their website or call MetroLine on 0113 245 7676. Alternatively, you can contact bus operators directly. Operator contact information can be found online here Bus Operators | Metro (wymetro.com) 
  • Share When will the 195 be sorted instead of missing or not turning up at all in ryhill it’s no fair how people who live In the area have to fork out for taxis or even try and find a lift from someone to get them places and when emailing arriva about it all we get is petty excuses that it’s because their training drivers up or it’s to do with the buses . I’ve been stood in Wakefield bus station a high number of times and seen over 10 drivers just stood talking to each other or eating food or on their phones I’ve even seen drivers say on the bus on their phone when it shows the bus is due on the board it’s about time something was done about this because it’s not on at all and I’m even considering getting a petition up against arriva because of this the same goes for 195 been taken off because of the school run when in reality a bus could be put on just for the school and 195 for normal passengers but Arriva don’t even consider this . I am classed as disabled and my only point of transport is public transport yet there’s times I’ve had to rely on taxis because of I’ve been stood over an hour waiting for a bus and none turning up . This is beyond a joke and it needs sorting on Facebook Share When will the 195 be sorted instead of missing or not turning up at all in ryhill it’s no fair how people who live In the area have to fork out for taxis or even try and find a lift from someone to get them places and when emailing arriva about it all we get is petty excuses that it’s because their training drivers up or it’s to do with the buses . I’ve been stood in Wakefield bus station a high number of times and seen over 10 drivers just stood talking to each other or eating food or on their phones I’ve even seen drivers say on the bus on their phone when it shows the bus is due on the board it’s about time something was done about this because it’s not on at all and I’m even considering getting a petition up against arriva because of this the same goes for 195 been taken off because of the school run when in reality a bus could be put on just for the school and 195 for normal passengers but Arriva don’t even consider this . I am classed as disabled and my only point of transport is public transport yet there’s times I’ve had to rely on taxis because of I’ve been stood over an hour waiting for a bus and none turning up . This is beyond a joke and it needs sorting on Twitter Share When will the 195 be sorted instead of missing or not turning up at all in ryhill it’s no fair how people who live In the area have to fork out for taxis or even try and find a lift from someone to get them places and when emailing arriva about it all we get is petty excuses that it’s because their training drivers up or it’s to do with the buses . I’ve been stood in Wakefield bus station a high number of times and seen over 10 drivers just stood talking to each other or eating food or on their phones I’ve even seen drivers say on the bus on their phone when it shows the bus is due on the board it’s about time something was done about this because it’s not on at all and I’m even considering getting a petition up against arriva because of this the same goes for 195 been taken off because of the school run when in reality a bus could be put on just for the school and 195 for normal passengers but Arriva don’t even consider this . I am classed as disabled and my only point of transport is public transport yet there’s times I’ve had to rely on taxis because of I’ve been stood over an hour waiting for a bus and none turning up . This is beyond a joke and it needs sorting on Linkedin Email When will the 195 be sorted instead of missing or not turning up at all in ryhill it’s no fair how people who live In the area have to fork out for taxis or even try and find a lift from someone to get them places and when emailing arriva about it all we get is petty excuses that it’s because their training drivers up or it’s to do with the buses . I’ve been stood in Wakefield bus station a high number of times and seen over 10 drivers just stood talking to each other or eating food or on their phones I’ve even seen drivers say on the bus on their phone when it shows the bus is due on the board it’s about time something was done about this because it’s not on at all and I’m even considering getting a petition up against arriva because of this the same goes for 195 been taken off because of the school run when in reality a bus could be put on just for the school and 195 for normal passengers but Arriva don’t even consider this . I am classed as disabled and my only point of transport is public transport yet there’s times I’ve had to rely on taxis because of I’ve been stood over an hour waiting for a bus and none turning up . This is beyond a joke and it needs sorting link

    When will the 195 be sorted instead of missing or not turning up at all in ryhill it’s no fair how people who live In the area have to fork out for taxis or even try and find a lift from someone to get them places and when emailing arriva about it all we get is petty excuses that it’s because their training drivers up or it’s to do with the buses . I’ve been stood in Wakefield bus station a high number of times and seen over 10 drivers just stood talking to each other or eating food or on their phones I’ve even seen drivers say on the bus on their phone when it shows the bus is due on the board it’s about time something was done about this because it’s not on at all and I’m even considering getting a petition up against arriva because of this the same goes for 195 been taken off because of the school run when in reality a bus could be put on just for the school and 195 for normal passengers but Arriva don’t even consider this . I am classed as disabled and my only point of transport is public transport yet there’s times I’ve had to rely on taxis because of I’ve been stood over an hour waiting for a bus and none turning up . This is beyond a joke and it needs sorting

    Gaz asked 12 months ago
    Hello, thank you for your question. This consultation is focused on the way bus are run regionwide, rather than capturing feedback about specific services or other operational issues. However, we recognise frustration with inconsistent bus services which is one of the reasons why people may think bus reform is necessary.

    If you would like to have your say on how buses are run, we would encourage you to review our consultation material and complete one of the questionnaires. To provide any more general bus feedback, queries or complaints, you can contact Metro through their website or call MetroLine on 0113 245 7676. Alternatively, you can contact bus operators directly. Operator contact information can be found online here Bus Operators | Metro (wymetro.com) 
  • Share Can 231/232 be a route that includes the 425 so it can be a double decker route as the route gets full easily in the mornings and evenings. on Facebook Share Can 231/232 be a route that includes the 425 so it can be a double decker route as the route gets full easily in the mornings and evenings. on Twitter Share Can 231/232 be a route that includes the 425 so it can be a double decker route as the route gets full easily in the mornings and evenings. on Linkedin Email Can 231/232 be a route that includes the 425 so it can be a double decker route as the route gets full easily in the mornings and evenings. link

    Can 231/232 be a route that includes the 425 so it can be a double decker route as the route gets full easily in the mornings and evenings.

    Richard Nuttall asked 12 months ago
    Hello, thank you for your question. This consultation is focused on the way bus are run regionwide, rather than capturing feedback about specific services or other operational issues. However, we recognise frustration with busy services such as the one you reference in your question. 

    If you would like to have your say on how buses are run, we would encourage you to review our consultation material and complete one of the questionaires. To provide any more general bus feedback, queries or complaints, you can contact Metro through their website or call MetroLine on 0113 245 7676. Alternatively, you can contact bus operators directly. Operator contact information can be found online here Bus Operators | Metro (wymetro.com)