FAQs

The Bus Information Strategy 2019-24 seeks to build upon the significant progress of the 2012-17 Bus Information Strategy that sought to encourage the use of self-serve options for customers obtaining journey information while ensuring the provision of information via traditional sources for those who still required them.

The Bus Information Strategy fulfils the requirements of the Transport Act 2000 in determining what bus information should be made available to the public and the way in which it should be made available. The Strategy also acknowledges the importance of the Transport Act 2008 in establishing Metro, which the West Yorkshire Combined Authority has responsibility for.

The Bus Information Strategy is part of the West Yorkshire Transport Plan.

The draft Strategy sets out the following key objectives:

• Digital First – focus delivery to mobile devices

• Always Live – up to date information on the move

• Customer driven – the customer selects the information they need

• Network-wide – fixed information at stops and interchanges

• Inclusive – everyone has access according to need and requirement

• Cost-effective – for the local taxpayer

The feedback will be analysed and recommendations will be made to the Transport Committee for approval.

The final engagement report will be submitted to the Transport Committee for endorsement later this year and implemented soon after.

There will be various ways in which local residents and businesses can have their say. Updates will be provided to those who have registered to follow the project via www.yourvoice@westyorks-ca.gov.uk/bus-information-strategy and via press articles.

Large-scale production of printed pocket timetables, which frequently need to be updated and reprinted to reflect service changes, will be reduced along with the need to scrap them in bulk when they go out of date. Slimmed down, cheaper-to-produce versions will still be made available to people who want them.

Customers will still be able to get real time information by text.