Thank you to everyone who gave their feedback on the new Travel Centre - the survey has now closed.

Click here to download the Outcome Report from the engagement.

Below is the information presented between 22 February and 21 March 2023:

Introduction

We have relocated and modernised the Travel Centre at Bradford Interchange.

We want to hear what you think!

Our survey is available to fill out from 22 February – 21 March 2023 to seek your opinions on the new Travel Centre.

This will help us to assess the success of the scheme when compared against the engagement completed in July and August 2020. It will also help us improve other Travel Centres in West Yorkshire in the future.

The front of the new Travel CentreThe aims of the project were to:

• reduce queues and waiting times
• improve accessibility through the inclusion of hearing loops, removal of doorways in the customer area, relocation upstairs and improved accessibility on the staff side
• modernise the services available at the travel centre
• make use of technology to present products and services on offer
• improve energy efficiency in line with the wider bus station improvements.

The new travel centre:

• includes an open self-service travel and information centre
• is open plan and less cluttered
• reduces the carbon footprint and paper usage, with low energy lighting and a transfer from paper to digital information (although paper timetables are still available)

The project was funded by the Local Transport Plan.

The Huddersfield Bus Station Travel Centre is also part of our wider Transforming Travel Centres scheme and was included in the original consultation. However, the modernisation of the travel centre is still to be completed and so is not a part of this survey. Those works are to be included as part of the Huddersfield Bus Station scheme.

We have created a list of Frequently Asked Questions to help explain more about this project.

Have your say!

There are different ways for you to get in touch:

• take part in our survey
• print out the paper survey or pick one up from the Bradford Interchange Travel Centre and return to the travel centre or post back to us: FREEPOST Consultation team (WYCA)
• email us via yourvoice@westyorks-ca.gov.uk
• ask us a question via the Questions tool

Please contact MetroLine on 0113 245 7676 or email us if you would like any information in a different format.

This engagement is due to close on 21 March 2023.

You can sign up to follow this project to be kept informed about the development of this project by clicking the 'subscribe' button on this page.

You can also register to be added to the Your Voice community where you will receive information on opportunities to have your say on a variety of projects.

Next steps

Feedback will be analysed and comments will be taken into consideration for the refurbishment of the other Travel Centres.