Bad ending to a good evening

On the evening ofThursday 21 July I caught a bus from Halifax to Hebden Bridge to see a friend sing in a very successful concert. I couldn't hang around to congratulate her as I wanted to be sure of getting to the bus stop on Market St to catch the 21.46 bus back. After waiting ten minutes past the due time I walked to the main stop where there is an electronic info sign. There were two young women there who had been waiting for some time and who told me there were no buses leaving Todmorden according to info on one of their phones. The electronic info was still showing timetabled info, not real time info, and certainly nothing about delays. I tried several times to text the bus stop numbers to the number given on each bus stop sign but those messages never went anywhere. What is the point of having that info on the signs if the numbers don't work? Another group turned up wanting a bus to Halifax and we tried in vain to get a taxi, either shared or separately, at the nearest taxi office, but little was available without a long wait. I eventually got a taxi from another office, at great expense.

I wouldn't mind delays if only bus stops provided accurate information so customers don't have to waste time trying to find out what is happening or seek other means of transport.